ISO/IEC 20000-1

Service Management System

Continually improve your business with the world’s most famous service management system

Information technology (IT) represents the use of computers for storing, downloading and transferring data or information, mainly for the needs of businesses or other legal entities. In a modern business, regardless of where your company or organization is based, your IT services must be reliable, cost-effective, consistent and efficient. Regardless of whether you have the need for internal IT services or the provision of IT services is a part of your organization, ISO/IEC 20000-1 will help you to bring this part of your business to the level of the highest world standards in this field.

In short, the ISO/IEC 20000-1 standard helps you to:

  • Establish the best international practices for managing IT services;
  • Develop IT services that stimulate business goals;
  • Integrate people, processes and technologies to support business goals;
  • Set up controls to measure and maintain a constant level of service;
  • Establish compatibility of ISO/IEC 20000-1 with ITIL in order to support constant progress.

Also, if you have already begun the introduction of ISO/IEC 20000-1, we can help you complete the whole process more easily and thus gain more benefits from the services management system.

Just select the phase in which you are and begin today with creating a better future for your business.

1. Introduction

Find out what the ISO/IEC 20000-1 Service Management System really is and what makes it suitable for your business.

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2. Implementation

Find out the best way to implement ISO/IEC 20000-1 and how our company can help you with this.

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3. Certification

Make an independent assessment of the standard implemented and obtain certification for your business.

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4. Maintenance

Make sure your system is constantly growing and evolving to deliver the best solutions for your business.

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1. Introduction

Discover the best Service Management System for your business and make sure that it has top-notch performance. ISO/IEC 20000-1 can transform the delivery of internal or offered IT services.

What is ISO/IEC 20000-1 Service Management?

ISO/IEC 20000-1 is the first internationally recognized standard for IT service management. The standard is published in two parts: ISO/IEC 20000-1 specifies the conditions for the development and implementation of IT services management systems, while ISO/IEC 20000-2 explains the best practices for service management.

The standard explains the process of implementing IT services that are performed within the organization and that are driving business goals, rather than just technological needs. Both parts of the standard have been revised to support ITIL – showing you how to increase the capacity and performance.

2. Implementation

IT is an invaluable asset for all companies, so whether you provide IT services to your customers or clients, it is important that, at the same time, they are quality and affordable, as well as consistently delivered. Work with us to implement your own ISO/IEC 20000-1 Service Management System to manage IT services.

Best tips for implementing the ISO/IEC 20000-1 standard

1. Get support from senior management;

2. Ensure good internal communication throughout the company;

3. Compare existing Service Management processes with ISO/IEC 20000-1 system requirements;

4. Establish and determine a team for implementation;

5. Identify the roles, responsibilities, and time period for implementation, in cooperation with our consultants;

6. Adapt the basic requirements of ISO/IEC 20000-1;

7. Motivate the involvement of staff through training;

8. Share knowledge of the standard and encourage staff to be trained as internal auditors;

9. Regularly evaluate ISO/IEC 20000-1 system as it has been constantly upgraded.

3. Certification

Highlight your ISO/IEC 20000-1 system through certification for the first official international standard for IT service management.

We simplify the certification process. Upon receipt of your application, we determine a consultant who will guide you and your company through the following steps.

1. Analysis of nonconformity

The non-compliance analysis is an optional activity where your existing information security system is examined and compared to the requirements of the ISO/IEC 20000-1 standard. This identifies areas that need to be improved before proceeding with a formal assessment.

2. Formal assessment

A formal assessment is a two-step process. The first consultant will reconsider the readiness of your assessment organization, checking the necessary procedures of the ISO/IEC 20000-1 standard and how established controls are developed there. Details of our analysis will be shared with you and in the event of discrepancies, you will be able to solve them. In the case that all requirements are met, it goes beyond the assessment of the level of implementation of procedures and control within the organization, according to the requirements of the ISO/IEC 20000-1 certification.

3. Certification

When completed with a formal assessment, an ISO/IEC 20000-1 certificate, which has a validity of three years, is subject to annual supervision. Your consultant will remain in touch with you and will regularly visit you during the certification cycle to ensure that you not only conduct a management system but also regularly improve it.

4. Maintenance

ISO/IEC 20000-1 maintenance is the best way to continue to improve the management of IT services, regardless of whether you are managing internal IT services or providing IT services as an external provider. Keep up to date with the latest innovations, regularly reviewing your system and discovering different ways to help you continue investing in ISO/IEC 20000-1 system.

Popular courses and training for ISO/IEC 20000-1

We use accelerated learning techniques to make sure that you fully understand all the requirements of ISO/IEC 20000-1. This type of training consists of lectures and workshops of interactive parts, which allow you to give your opinion and present your views, practical examples and the like. Learn more about ISO/IEC 20000-1 training.